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AXA LM's employees share their views


In 2013, AXA LM announced the acquisition of Munich Re’s run-off portfolios. Transferring Munich Re’s “paper” files to AXA LM’s IT system was not only a victory for the environment, it was also decisive for the integration process.

The first concern was to ensure a safe transfer, especially given the large number of files involved. The files in the 452 boxes had to be scanned and input within one month. The Claims team can now work rapidly and efficiently thanks to the digitization of these data.

Amanda Roxburgh, Transactional claims management team: “Our challenge is to boost our efficiency, once the initial cleansing tasks have been completed, to reduce the time and money spent on processes and commutations. We can then create value in the portfolio we are managing.”